We’re reaching out to our communities
We’re reaching out to our communities to see if there are any heroes out there who would like to serve as volunteer moderators for the Facebook group.The main tasks that moderators would be responsible for can be summarised as follows:
- Checking into the group regularly to make sure everything is okay. (The details of this will be explained further below.)
- Participate in the group when time allows.
- Moderating threads in the event of conflict among members.
- Giving friendly warnings to those who break community guidelines.
If necessary, banning anyone from the group who repeatedly violates community guidelines.
Make support interaction Groups are human & more helpful to create a community
If you’re interested in becoming a moderator, there are two things we ask you to do first.
1) Scroll down and read the list of moderator duties to make sure this is something you can realistically do. Because this would be a voluntary role, we need allies who are interested to fully understand the tasks that would be entrusted to them. It shouldn’t be a lot of work, but being a moderator isn’t for everyone!
(2) After reading the full list of moderator tasks below, if you’re still interested please fill out a short form by using the get started button below
List Of Community Tasks
FULL LIST OF COMMUNITY MODERATOR TASKS
Please read if you’re interested in becoming a moderator!
- Regularly checking into the group to make sure all is well. We know some days will be busier for moderators than others, so checking in multiple times a day won’t be necessary. Even checking in every day won’t always be necessary. But we ask that you try to check in on a reasonably regular basis to make sure everything is okay. The next bullet point below will cover what’s “okay” and what isn’t.
- Remove any inappropriate posts/comments. We don’t expect this will happen often but as membership grows it might happen occasionally. An “inappropriate” post/comment would be considered any of the following:
- Something that is hateful towards any person or group.
- Something that is an obvious attempt to sell an unrelated product (shoes, cameras, etc.). Members are welcome to share things like links to their blog or creative works as long as the theme is related, it’s not too frequent, and as long as that’s not the only thing they are sharing.
- Something that isn’t relevant to to the theme of the group. It doesn’t always have to be directly about marketing per se as long as it is at least indirectly related in some way (a link to an article about off-road racing, for example, would most likely be unrelated while a post about New Year’s resolutions could be related – just use your best judgement).
- Keep the peace. Again, this probably won’t happen often, but sometimes there may be times when a thread is at risk of getting emotionally heated or personal. A moderator’s task would be to step in and try to cool things down. Ideally, a polite reminder should be all that’s needed. If that doesn’t work, then it may be necessary to use the “Turn off commenting” function for that thread.
- Don’t take sides while moderating. Moderators are always welcome to start their own threads and share their own experiences and stories, just like regular members. But if there’s conflict in a thread and you have to step in to moderate, don’t take sides or get emotionally involved. Simply keep things positive, safe, and welcoming.
- Offer friendly warnings to rule breakers and, if necessary, ban repeat offenders from the group. The best thing to do when a member violates a group guideline is to politely remind them of the guideline they’re breaking. If for some reason someone keeps breaking the same guideline, then it might be necessary to “ban” that person from the group. If it does become necessary to ban someone, please do it discreetly and don’t announce it to the whole group.
- Respect and trust each other’s judgement as moderators. This will be necessary for this system to work since we will have several moderators. If another moderator makes a decision to close commenting on a thread, delete a thread, or ban a member, try to respect that moderator’s decision and trust that it was for a good reasons. If we second guess each other this system won’t work.
- In general, be lenient and give people the benefit of the doubt. This is meant to be an accepting, loving community so we don’t want to be overly vigilant or strict. Every now and then people might make mistakes. Just politely point out their mistake and ask them to avoid doing it again. Only do something as drastic as banning a member if it’s becoming a repeated problem.
- Don’t abuse the moderator role. We don’t expect this would ever happen in our group but it has been known to happen in other Facebook groups. This means not deleting a member’s post or banning anyone from the group for personal reasons if they aren’t violating any guidelines.